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Dear Users,
When I try to install Captivate 2017 – 64 bit in my machine, the setup file runs up to 3% and then stops. It doesnt throw any error messages or alerts but it keeps buffering at 3% with the installation time increasing a minute.
I am using Windows 10 Enterprise Edition. In addition, I am not connected to any client network and my firewall is turned off.
Any suggestions or ideas would be highly appreciated.
Regards
Ragu
Dear Users,
When I try to install Captivate 2017 – 64 bit in my machine, the setup file runs up to 3% and then stops. It doesnt throw any error messages or alerts but it keeps buffering at 3% with the installation time increasing a minute.
I am using Windows 10 Enterprise Edition. In addition, I am not connected to any client network and my firewall is turned off.
Any suggestions or ideas would be highly appreciated.
Regards
Ragu
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Hi Raghu,
Could you please share the installer logs. you can find the logs under: C:\Program Files (x86)\Common Files\Adobe\Installers
Check for latest logs for Adobe Captivate 10. Please forward the logs at tcssup@adobe.com
Once we will review the logs, we should be able to find the cause.
May I suggest that you mention being a staff memmber? It can be deducted from the inserted email address, but some users could be reluctant. On the Jive forums, staff members have a special badge, which is not the case here.
Are you sure that the application will be installed on your system, not on a networked drive? I have no experience whatsoever with Enterprise edition. Which OS are you using?
