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Captivate 2019 publishing empty captions file from 140 slide deck on Mac.
I’ve got a pretty straight-forward Captivate file with about 140 slides. I have TTS on almost all of the slides. I have closed captioning turned on. I’ve exported it 3 times and on my Mac, I can literally watch it fill in the Word file it creates. It makes about 95 pages of content. Then when it’s “done” the attached is what I get. I have no idea what to do- I really need this file from my Captivate file. Honestly, if I could JUST get the closed captioning part, that would meet my immediate needs. Help is appreciated!
I’ve got a pretty straight-forward Captivate file with about 140 slides. I have TTS on almost all of the slides. I have closed captioning turned on. I’ve exported it 3 times and on my Mac, I can literally watch it fill in the Word file it creates. It makes about 95 pages of content. Then when it’s “done” the attached is what I get. I have no idea what to do- I really need this file from my Captivate file. Honestly, if I could JUST get the closed captioning part, that would meet my immediate needs. Help is appreciated!
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Another cause could be incompatibility of the Captivate and the Word versions. This workflow has always been bit ‘sensitive’.
Is there a known issues list? I think I have the highest/most recent of both programs (subscriptions to both at least).
Not about this feature, I am afraid. In the past, I experienced that sometimes when insisting (repeating the workflow) it would end up by functional. Be careful not to change the file names in between export and import.
When I compared your document Info with one of mine, I noticed that your Word doc is using a different file Template (NYC_project_breakpoint_fulldeckwithaudio….doc). The Template used for my file is Adobe Captivate.dot. I’m a Word expert, I would start by changing the Template that Word uses by default. I hope this helps a little.
Thanks- can you direct me to where I’d set the template word uses? Do you mean from Captivate or in Word itself?
On my PC the templates are in this folder. c:\Program Files\Adobe\Adobe Captivate 9 x64\Gallery\PrintOutput You will have to change/ find the version you use.
