Notification
Newbie
Cannot use Captivate – phantom drive letter
When I click New Project, Captivate displays the following error messages:
Failed to create Cache folder: Falling back to the default locationCaptivate Cache
Followed by:
Failed to create default project caceh folder: falling back to %temp%
Yes, I noted the typos 
Clicking either [Retry] or [Cancel] has no effect.
Thinking Captivate is trying to create a cache in a non-exsistent location (I neither have a second physical drive lettered D nor a network drive mapped to D), according to the title bars in the dailog boxes:
D:workspacereleasedevsourcecomponentsprojectnslidesCPint…
I tried to open the Preferences menu from Edit. Except, as soon as I did that, this error message appears:
An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project.
As soon as I click [OK], the Error Report for “Adobe Captivate” dialog appear and Captivate crashes back to the Windows 11 Enterprise desktop
When I click New Project, Captivate displays the following error messages:
Failed to create Cache folder: Falling back to the default locationCaptivate Cache
Followed by:
Failed to create default project caceh folder: falling back to %temp%
Yes, I noted the typos
Clicking either [Retry] or [Cancel] has no effect.
Thinking Captivate is trying to create a cache in a non-exsistent location (I neither have a second physical drive lettered D nor a network drive mapped to D), according to the title bars in the dailog boxes:
D:workspacereleasedevsourcecomponentsprojectnslidesCPint…
I tried to open the Preferences menu from Edit. Except, as soon as I did that, this error message appears:
An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project.
As soon as I click [OK], the Error Report for “Adobe Captivate” dialog appear and Captivate crashes back to the Windows 11 Enterprise desktop
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Hi Joseph,
Please try to reinstall the software and check if it works. If you still face any problem please drop an Email to tcssup@adobe.com and we will check this.
Thanks,
Adobe Support
Send an email to captivatehelp@adobe.com for technical support. I haven’t encountered this error but perhaps the folks at Adobe already know about this problem.
